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Stream Support

Service and Content

 

1.1 What is Next Gen 7s ?

Next Gen 7s  is a digital streaming service which gives fans access to the Global Youth Sevens 2023 tournaments (live playout) taking place in December 2023.

Next Gen 7s  can be accessed on your web browser, and iOS and Android mobile devices.

1.2 What Memberships / Content is Available?

  • Gold Coast – GLOBAL YOUTH SEVENS 2023 – December 9 & 10, 2023
    A membership licence     billed in a single payment that gives you access to watch the Global Youth Sevens tournament in the Gold Coast live – can be cancelled anytime.
  • Auckland – GLOBAL YOUTH SEVENS 2023 – December 15-17, 2023
    A membership licence billed in a single payment that gives you access to watch the Global Youth Sevens tournament in Auckland live – can be cancelled anytime.

1.3 What on Demand Content is Available

Full match replays of select matches will be made available on demand as VODs within 14 days of the live playout.

1.4 How can I contact the Next Gen 7s Team with Questions or Issues?

Before contacting the Next Gen 7s team, we would suggest searching this FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at info@globalyouthsevens.rugby

 

Account and Billing

 

2.1 How will I be Charged?

The following major credit/debit cards are accepted on our web app including VISA, MasterCard and American Express.

2.2 What if my Payment Method isn’t Accepted?

If Next Gen 7s has been unable to collect a payment for a membership, it means the card issuer or financial institution has rejected the charge.

Please log in to Next Gen 7s and go to your account to update or change your payment method.

2.3 How Do I Reset my Password?

If you have forgotten your password or need to unlock your account, go to the Next Gen 7s log-in screen and click the link that says, ‘Forgot password?’

You will then come to a screen that asks for your email address. Enter your valid email address associated with your account and you will receive an email with a link to reset your password.

The email will contain a link directing you to reset your password.

2.4 How Do I Cancel My Membership?

Your Next Gen 7s membership must be cancelled through the same store or method it was purchased.

  • The web – If you purchased through the web, please visit the Next Gen 7s  web app, go to your account page and look for the cancel button corresponding to your current membership plan under the Memberships tab.
  • iPhone or iPad – If your membership was purchased on an iPhone or iPad using your Apple ID, you must cancel the membership through Apple. View, Change or Cancel your membership
  • Google Play – If your membership was purchased through the Google Play store on an Android device, you must cancel the membership through Google Play. View, Change or Cancel your membership

2.5 How do I view my Invoice?

To view your invoice, go to the Next Gen 7s web app and go to your account page. Within the section ‘Payment History’, click the ‘View’ button.

Promo Codes

 

3.1 My promo code isn’t working, what should I do?

If you have received a promo code from us as part of a promotion, please note these can be redeemed on a website browser only, they cannot be redeemed on the mobile apps (iOS and Android). Each code is redeemable only once against an individual membership, so make sure you select the right membership before checking out, Gold Coast OR Auckland. You cannot use the same promo code to purchase both memberships (e.g. Gold Coast and Auckland). For assistance, reach out to our support team at info@globalyouthsevens.rugby.

3.2 I have a promo code from one of the promotions you’re running. How do I use it?

To redeem a promo code, head to /signup on the web app and select the membership you would like to apply the promo code against (Gold Coast OR Auckland), then create an account and select ‘Continue’. Then, on the next page ‘Select payment method’, copy and paste your provided promo code into the ‘Promo code’ field and select APPLY. Your discount should be applied and you can checkout using your preferred payment method (choose ‘Use Promo Code’ if you would prefer to not enter your credit card information).

3.3 I’ve misplaced or lost my promo code. What do I do?

Please contact our support team on info@globalyouthsevens.rugby.

Devices

 

4.1 On Which Devices Can I Watch Next Gen 7s content?

Is available on the following devices:

  • Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, and Edge
  • Mobile Devices: Available on iOS and Android smart phones and tablets

 

4.2 Can I Watch on Multiple Devices at Once?

Yes – your Next Gen 7s membership will allow you to watch video content on three devices at any one time.

 

4.3 Troubleshooting – Network Connectivity

One of the most common issues seen by users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device, and home Wi-Fi Network
    • Close the browser that had Next Gen 7s  open / the Next Gen 7s
    • Shut down your device.
    • Unplug your Wi-Fi router/modem from power for 1-2 minutes.
    • Plug your Wi-Fi router/modem back into power.
    • Restart device, open Next Gen 7s  app / in browser
  • Improve your Wi-Fi Signal
    • Move to a more central location / closer to your device.
    • Move Wi-Fi router away from other wireless devices (microwaves)
    • Move the router off the floor.
  • Connect your computer directly to the modem.
    • Close the browser that had Next Gen 7s
    • Shut down your computer.
    • Unplug your modem from power for 1-2 minutes.
    • Plug your modem back into power.
    • Turn computer on, plug computer into modem via ethernet cable.
    • Open Next Gen 7s  in browser

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

4.4 Troubleshooting – Desktop Browser Issues

When trying to access a live Next Gen 7s event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Next Gen 7s, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

4.5 iPhone/iPad Troubleshooting

For any issues on the iOS app please try to reinstall the app from your mobile device:

  1. Remove the app from your device.
  2. Power cycle your device (Turn your device off and then on again)
  3. Reinstall the app on your device.

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

 

4.6 Android Troubleshooting

For any issues on the Android app please try to reinstall the app from your mobile device:

  1. Remove the app from your device.
  2. Power cycle your device (Turn your device off and then on again)
  3. Reinstall the app on your device.

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

Streaming and Technical Issues

 

5.1 System Requirements

5.1.1 MINIMUM SYSTEM REQUIREMENTS

  • A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Next Gen 7s. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Next Gen 7s content at its highest video quality.

5.1.2 MINIMUM WINDOWS REQUIREMENTS

  • Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
  • One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:

5.1.3 MINIMUM MAC REQUIREMENTS

5.1.4 BROWSER COMPATIBILITY

  • Next Gen 7s  is available on Chrome, Firefox, Safari and Edge

5.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

  • Android OS 4.3 or above
  • iOS 9 or above

 

5.2 Connectivity Recommendations

5.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for Next Gen 7s. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Next Gen 7s content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

  • Speed Test (Select the New York option as a baseline)

 

5.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using Next Gen 7s, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

 

5.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

 

5.3 Why Am I Having Issues Viewing a Stream?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

5.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

Next Gen 7s      works best over 4G and Wi-Fi networks. As Next Gen 7s uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Next Gen 7s. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

 

5.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

 

5.4 Troubleshooting – Network Connectivity

One of the most common issues seen by Next Gen 7s users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device and home Wi-Fi network.
  • Close the browser that had Next Gen 7s  open / the Next Gen 7s
  • Shut down your device.
  • Unplug your Wi-Fi router / modem from power for 1-2 minutes.
  • Plug your Wi-Fi router / modem back into power.
  • Restart device, open Next Gen 7s  app / in browser

 

5.4.1 IMPROVE YOUR WI-FI SIGNAL

  • Move to a more central location / closer to your device.
  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
  • Move router off the floor.

 

5.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

  • Close the browser that had Next Gen 7s
  • Shut down your computer.
  • Unplug your modem from power for 1-2 minutes.
  • Plug your modem back into power.
  • Turn computer on, plug computer into modem via ethernet cable.
  • Open Next Gen 7s  in a browser

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

 

5.5 Troubleshooting – Desktop Browser Issues

When trying to access a live Next Gen 7s event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Next Gen 7s, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers: